Data privacy: storage, access and deletion
Your files, conversations and memory stay on your dedicated host. realvco staff ask for consent before viewing them. AI and messaging services process task content according to your settings.
Use this guide to understand data flow and choose a next step. The Privacy Policy and Terms of Service contain the formal rules.
Where is my data stored?
| Data | Storage and control |
|---|---|
| Mate files, conversations, memory and notes | On your dedicated host. |
| State backups | On the same VPS, kept for 7 days by default. You can download a copy. Memory and notes are excluded. |
| Host restore points | Managed by the hosting provider’s snapshot service, subject to available slots and options. |
| Downloaded exports | Kept by you. They can still contain sensitive content. |
| Account, payment and support records | Managed separately from host data under the policy and required retention rules. Stripe handles payment-card data. |
Who can view it? Is it used for training?
Before staff view your files, conversations or memory, realvco explains the content, purpose and scope and obtains your consent. Access is limited to that agreed purpose. A wider scope requires further consent.
realvco does not use your data to train, fine-tune or improve AI models. This commitment covers realvco itself. Third-party model services follow their own data-use, retention and training policies and settings.
| Feature | Who processes the content? |
|---|---|
| AI work | The selected model service and any necessary routing service, according to your settings. |
| Connected messaging apps and tools | Your mate processes task content according to your setup. Each external service also follows its own rules. |
| Support messages and attachments | Content you submit becomes support data. Hide keys, passwords and unnecessary personal details first. |
Before assigning sensitive work, review connected services and permissions. Obtain any required consent for other people’s data.
Save data or request deletion
| Your goal | Next step |
|---|---|
| Keep your work | Export data before service ends and confirm the download is complete. |
| Stop renewal | Manage your subscription. Cancellation and a deletion request are separate actions. |
| Request access, correction or deletion | Email privacy@realvco.com. Give your subscription email, request type and data scope. Leave out passwords and keys. |
| Check data after the host has been disabled | Contact support to check the current state. Retention and available help follow the current policy and terms. |
Free Up Space cleans program images and cache. It is not a personal-data deletion request. Check that your request receives a reply; legally required transaction records remain subject to the policy.
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