If the dashboard will not open, enter again from your account’s host card. If only one section fails, check that section and whether its figures are old.

Open realvco.com → Account → Server → the host’s Dashboard button.

First checks

Check that another website opens on your device.
Choose the correct account and host card, then use its dashboard button again.
If an update, restart or restore is active, wait for it to finish before sending another maintenance request.

A host card shows account records, not a live health check. “Running” alone does not prove that the mate, network and dashboard are working. Wait for a preparing host to activate; contact support for a disabled host or a failed entry link.

Two data messages

Message	Meaning
Could not load data. The panel service may be restarting — retrying automatically.	This section has no current data. Allow the automatic retry.
Connection lost — showing the last data received	The figures are an old snapshot. Do not use them to confirm recovery or an operation’s completion.

Wait a minute or two, then reload once. For an expired dashboard session, enter again from the host card. Record the time and exact message if it continues.

Only one section fails

Use that section’s reload or recheck control first.

Models or messaging: see AI credit and authorisation problems or Message and notification problems.
A list says some mates have not reported: it is incomplete. Reload later; the missing mates may still have records.
Backups, schedules or usage have not loaded: wait for a reading before interpreting a blank as no data or zero usage.

If the panel service keeps failing but Versions is usable, follow The panel’s own version to restart the panel after reading the interruption notice.

Still unavailable?

Contact support with the host domain, affected page, time, recent updates and exact error. If you cannot sign in, use the public contact page. Hide keys, sign-in links and personal details in screenshots.

white screen dashboard unreachable failed loading missing numbers stale data