Manage subscription: cards and cancellation
Use the Stripe payment page, reached from your customer account, for card changes and renewal cancellation. Refunds and data deletion are separate requests. Export needed data while your host is still accessible.
Open subscription management
Sign in → Billing → Manage billing. Or use Manage subscription → on Overview.
In Stripe, check your account and plan, then use the options actually shown. For a missing option, unlinked payment account or failed entry, open a billing ticket.
Update a card or resolve payment failure
Use the payment page’s available payment-method options to add or update a card. Check the saved method and result. Enter card numbers and security codes only on the payment page.
For Overdue, check the failure reason and available payment actions. After changing a card, confirm the payment history and subscription state too. Contact support if they have not recovered. Address payment problems promptly; service and data may be affected under the terms.
Renewal price
Existing customers who keep renewing the same plan retain their original subscription price, including discounted plans. Website price changes or the end of a promotion do not change that continuing renewal price.
For a plan change, use an available payment-page option or ask support. Confirm pricing with support before changing plans or subscribing again after cancellation.
Cancellation, refunds and deletion
| Goal | Action | Check |
|---|---|---|
| Cancel renewal | Use the visible cancellation option, or contact support | Cancellation confirmation, service end date and final bill |
| Request a refund | Open a Billing ticket with the payment and reason | Applicable conditions and the support result; cancellation alone is not a refund request |
| Request data deletion | Contact support using data and privacy | Account, data scope and policy; this differs from freeing host space |
The current terms say customer cancellation takes effect at the end of the current billing period. Check the date shown during the action; ask support about a difference. Save the confirmation and check your account status. For an uncertain result, check before submitting again.
Export before service ends
While your host is accessible, export the data you need, check the downloaded file, and keep it safe. Export is not a complete migration or restore package. Do not assume data remains retrievable after termination.
If the host is already deactivated, ask support to check what is available. See the privacy policy and terms for formal rules.
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