First distinguish incoming messages your mate cannot receive from completed work whose notification was not sent. Check the matching channel and destination.

Open the dashboard → Mate Settings → select a mate → Messaging. Check the mate and platform; each mate has her own connections.

Read the connection status

Status	Next step
Not set up	Connect using Messaging platforms.
Saved, not applied yet	Wait for an update and follow that platform’s setup and restart instructions.
Connected	Check the account, allowed users and destination.
Connection error	Open Original message and follow the platform guide. Hide sensitive details before sharing.
Settings cannot be read	Check the mate and your session, then reload. This differs from Not set up.

Incoming messages get no reply

Send a short message in this mate’s dashboard Chats. This uses AI credit or billing.
If she replies there, check the app first: are you messaging the correct bot or number, paired and on the allowed-users list?
For Telegram, check People who can talk to her on Telegram. Send again after approval. Follow Telegram setup.
For WhatsApp, check linked devices and allowed users using WhatsApp setup.

If neither channel replies, check Mate not responding and models. LINE is not supported yet; use the dashboard or an available channel from the platform guide.

Outgoing notifications do not arrive

Check that work actually completed. Use Schedule problems if it did not run.
For schedules, open Management → Schedule and check Send the result to. If set to Keep it in her chat history only, read the result in chat.
Check that the destination is the correct connected account or conversation. The Telegram guide covers notification setup.
For stuck-notification notices or an external-network warning, check host status and contact support if it continues.

Still failing?

Contact support with the direction (incoming or outgoing), mate, platform, time, whether dashboard chat works and a redacted original error. Exclude tokens, QR codes and sign-in links.

not received cannot send Telegram no reply WhatsApp offline alerts missing