Clear and Fair Use of Our Services

1. Acceptance of Terms

By accessing, browsing, or using the realvco website (realvco.com) and any related services, applications, or platforms (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional policies referenced herein.

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you must not access or use the Services.

Right to Modify Terms: Realvco reserves the unilateral right to modify these Terms and any policies incorporated by reference (including but not limited to the Refund Policy, Privacy Policy, Referral Program Terms, and Acceptable Use Policy) at any time, without prior notice. Modifications take effect immediately upon posting to the website, regardless of whether Realvco provides email notification. Customers are responsible for reviewing the current Terms before each use of the Service. Continued access or use of the Service following modification (including login, payment, API invocation, or hosting AI agents) constitutes full acceptance of the modified Terms. If a Customer does not agree to any modification, the sole remedy is to immediately discontinue use and terminate the account pursuant to Section 19.

 

2. Service Description

Realvco is a globally operated managed AI agent hosting platform. Our Services include, but are not limited to:

• AI Agent Deployment: Cloud-based deployment of AI agents (powered by third-party AI models) to messaging platforms including LINE, Telegram, WhatsApp, and others.
• VPS Hosting & Infrastructure: Provisioning and management of virtual private servers (VPS), cloud computing resources, and related infrastructure for running your AI agents.
• Server Maintenance: Ongoing server monitoring, updates, security patching, performance optimization, and infrastructure management.
• AI Services & Extensions: AI model API routing, credit management, configuration tools, and any derivative or extended AI-related services we may offer from time to time.
• Administration Tools: Web-based dashboards, management panels, analytics, and monitoring interfaces.
• Pre-installed Software: Open-source software (including but not limited to OpenClaw) and other tools pre-configured in your service environment.

The specific features, scope, and availability of the Services may change over time at our sole discretion. We reserve the right to modify, suspend, or discontinue any part of the Services with or without notice.

 

3. Account Responsibilities

To use certain features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate and current.
• Maintain the security and confidentiality of your account credentials, including passwords and API keys.
• Accept sole responsibility for all activities that occur under your account, whether or not authorized by you.
• Notify us immediately at hello@realvco.com upon becoming aware of any unauthorized use of your account or any other breach of security.

You must be at least 20 years of age (or the applicable minimum age in your jurisdiction) to create an account and use the Services. Realvco shall not be liable for any loss or damage arising from your failure to comply with the above requirements.

 

4. Subscription & Payment

Certain Services require a paid subscription. By subscribing, you agree to the following:

• Payment Processing: All payments are processed securely through Stripe. Realvco does not directly store your payment card information.
• Billing Cycles: Subscriptions are billed on a recurring basis (monthly or quarterly) as selected at checkout. Each billing cycle begins on the date of your initial purchase.
• Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You authorize us to charge the applicable subscription fee to your designated payment method at each renewal.
• Price Changes: We reserve the right to adjust subscription prices at any time at our sole discretion. Price adjustments may be made for any reason, including but not limited to: changes in infrastructure or hosting costs, third-party provider price increases, currency exchange rate fluctuations, inflation, market conditions, regulatory changes, or service improvements. Price changes will take effect at the start of your next billing cycle. We will provide at least 30 days' notice before any price increase. If you do not agree with a price change, your sole remedy is to cancel your subscription before the new price takes effect. Price decreases may be applied without prior notice.
• Promotional Pricing: Any promotional, introductory, or discounted pricing is temporary in nature. Upon expiration of the promotional period, your subscription will automatically revert to the then-current standard price. New features, add-on services, or premium capabilities may be offered at additional cost and are not bound by your existing subscription price.
• One-Time Fees: One-time fees (such as installation fees, server location surcharges, or setup charges) are set at our discretion and are not subject to the 30-day notice period for price changes.
• Taxes: All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying all such taxes associated with your subscription.
• Failed Payments: If a payment fails, we may suspend or restrict access to your Services until payment is successfully processed. We are not responsible for any consequences arising from service suspension due to failed payments, including but not limited to data loss or service degradation.

 

5. Refund Policy

Refunds are handled on a case-by-case basis at our sole discretion. In general:

• Subscription fees already paid are non-refundable.
• If we terminate or suspend your account for any reason, we will determine appropriate compensation on a case-by-case basis, which may include but is not limited to: partial or full refunds, equivalent service credits, transfer to alternative plans or services, subscription extensions, or other forms of compensation deemed appropriate at our sole discretion. Customers have no right to demand any specific form of compensation.
• If your account is terminated for violation of these Terms (including but not limited to abuse, malicious activity, payment failure, or provision of false information), no refund, compensation, or service credit will be issued.
• One-time fees (such as installation fees, API credits, or server location surcharges) are non-refundable once the corresponding service has been initiated.

Special Circumstances for Refunds / Compensation:

The following circumstances may be eligible for refunds or alternative compensation at our sole discretion:

• Material Service Changes: If we discontinue a service, substantially reduce features, or shut down a specific region, preventing customers from using their subscription as originally intended, we may provide pro-rated refunds, service credits, or plan transfers based on the remaining subscription period.
• Persistent Service Defects: If a customer demonstrates persistent, reproducible defects in our services that we fail to remedy within a reasonable period, we may provide compensation proportional to the impact. General technical issues, third-party service interruptions, or client-side misconfigurations are not eligible.
• Extended Service Outages: If our services are unavailable for an extended consecutive period (e.g., 7 or more business days) due to internal factors not falling within Section 10 "Force Majeure," customers may request compensation in a form determined by us.
• Customer Death or Legal Incapacity: Upon customer death or loss of legal capacity, heirs or legal representatives may request account termination and corresponding refund / compensation, subject to provision of legal documentation.
• Mutually Agreed Termination: If the customer and realvco reach a written agreement to terminate the service for service quality, content, or other matters, refund / compensation shall be processed in accordance with the agreement.
• Erroneous Suspension and Restoration: If a customer's account is confirmed by us to have been erroneously suspended, we will immediately restore the account and provide service credits, subscription extensions, or other appropriate compensation based on the duration of the erroneous suspension.

Refund Calculation Formula:

If a refund is approved at our sole discretion, the amount is calculated as follows:

Refund Amount = Total Paid − Non-Refundable Items − Promotional Discount Reversal

(a) Non-Refundable Items include:

• Installation/Activation Fee (currently USD 150);
• API Credits already consumed;
• Initiated region surcharge.

(b) Promotional Discount Reversal:

Any promotional discount applied at checkout (including but not limited to referral codes, KOC referral discounts, limited-time offers) constitutes a conditional promotional credit, the condition being the continued performance of the subscription. Upon a refund request, such condition is deemed unfulfilled, and the corresponding discount amount is automatically reversed and added to the deductible items.

(c) Treatment of Balance:

Where the calculated Refund Amount is zero or negative, no refund shall be issued, and Realvco shall not seek recovery of any negative balance from the Customer.

Example (quarterly plan USD 188 + installation USD 150 − referral code USD 150 = customer pays USD 188):
Refund Amount = $188 (paid) − $150 (installation) − $0 (reversal: $150 already offsets installation) = $38 → Refund $38

Processing Time:

Approved refunds will be processed within 30 business days of confirmation. In the event of a dispute regarding the refund amount or grounds, processing time will be extended for a reasonable period necessary to resolve the dispute. Actual receipt depends on the issuing bank (typically 5-10 business days).

To request a refund, contact us at hello@realvco.com with your account details and the reason for your request.

 

6. Service Availability

We strive to maintain high availability of our Services but do not guarantee 100% uptime or continuous, uninterrupted access. Our underlying infrastructure providers have historically achieved uptime rates of 99.9% or above over the past year; however, this historical performance is provided for reference only and does not constitute a service level agreement (SLA), service level guarantee, or contractual commitment of any kind. Realvco does not offer a separate SLA and no such agreement shall be implied from any marketing materials, historical data, or communications.

You acknowledge and agree that:

• Scheduled Maintenance: The Services may experience downtime due to scheduled maintenance, updates, security patches, or upgrades. We will endeavor to provide advance notice when possible, but reserve the right to perform emergency maintenance without prior notice when necessary to protect the integrity or security of the infrastructure.
• Unscheduled Downtime: Unscheduled downtime may occur due to hardware failures, software bugs, network issues, security incidents, DDoS attacks, power outages, or other technical problems beyond our reasonable control.
• Uptime Calculation Exclusions: The following periods shall not be counted toward any availability metric or used as the basis for any claim: (a) scheduled or emergency maintenance windows; (b) force majeure events as defined in Section 10; (c) downtime caused by your actions, configurations, or third-party software you install; (d) third-party provider outages (including cloud hosting, AI model, DNS, CDN, and messaging platform providers); (e) security incident response and remediation periods; (f) DNS propagation delays; and (g) any period during which your account is suspended for non-payment or policy violation.
• No Liability for Interruptions: We shall not be liable for any damages, losses, lost revenue, lost data, or any other consequences arising from service interruptions, whether scheduled or unscheduled, regardless of duration or cause.
• Informational Metrics Only: Service metrics, uptime statistics, and performance data provided through our dashboards or any other channel are for informational purposes only, do not constitute a service level guarantee, and may not be used as evidence of any contractual commitment.
• Sole Remedy: In the event of a service interruption, your sole and exclusive remedy is to terminate your subscription in accordance with these Terms. Under no circumstances shall you be entitled to service credits, monetary compensation, or any other form of damages for service downtime.

 

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

To the maximum extent permitted by applicable law, realvco expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
• Any warranty that the Services will be uninterrupted, timely, secure, or error-free.
• Any warranty regarding the accuracy, reliability, or completeness of any content, data, or information obtained through the Services.
• Any warranty that the Services will meet your specific requirements or expectations.
• Any warranty regarding the quality, performance, or results of any AI agents deployed through the Services.
• Any warranty regarding the security or integrity of data stored on or transmitted through our infrastructure.

You expressly acknowledge and agree that your use of the Services is at your sole risk. No advice or information, whether oral or written, obtained by you from realvco or through the Services shall create any warranty not expressly stated in these Terms.

 

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• Realvco's total aggregate liability arising out of or in connection with these Terms, the Services, or any related matter shall not exceed the total amount paid by you to realvco during the twelve (12) months immediately preceding the event giving rise to the claim.
• In no event shall realvco, its officers, directors, employees, agents, affiliates, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for:
  • Loss of profits, revenue, or business
  • Loss of data or data corruption
  • Loss of goodwill or reputation
  • Cost of procurement of substitute services
  • Business interruption or downtime
  • Any other intangible losses
  whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if realvco has been advised of the possibility of such damages.

The limitations in this section apply regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, and even if a limited remedy set forth herein is found to have failed its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

 

9. Indemnification

You agree to indemnify, defend, and hold harmless realvco, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or in connection with:

• Your use or misuse of the Services.
• Your violation of these Terms or any applicable law, regulation, or third-party rights.
• Your AI agents' interactions with end users, including any content generated, transmitted, or displayed by your AI agents.
• Any third-party claims arising from your content, data, or AI agent configurations.
• Your failure to obtain necessary consents from end users or comply with applicable data protection laws.
• Any unauthorized use of your account, whether by you or by third parties.

Realvco reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with our defense of such claim.

 

10. Force Majeure

Realvco shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, floods, earthquakes, hurricanes, or severe weather events.
• War, terrorism, civil unrest, insurrection, or armed conflict.
• Epidemics, pandemics, or public health emergencies.
• Government actions, sanctions, embargoes, or regulatory changes.
• Internet backbone failures, DNS outages, or widespread network disruptions.
• Failures, outages, or service disruptions by third-party providers (including cloud hosting providers, AI model providers, messaging platforms, and payment processors).
• Power outages, telecommunications failures, or infrastructure failures.
• Cyberattacks, DDoS attacks, or other malicious activities targeting our infrastructure or our providers' infrastructure.
• Labor disputes, strikes, or shortages.

During such events, our obligations under these Terms shall be suspended for the duration of the force majeure event. We will make commercially reasonable efforts to resume performance as soon as practicable.

 

11. AI Services

The following terms apply specifically to AI-related features and capabilities provided through the Services:

• AI-Generated Content: Content generated by AI agents is produced by third-party AI models and is provided without any guarantee of accuracy, completeness, reliability, or suitability. AI-generated content may contain errors, biases, inaccuracies, or inappropriate material. You are solely responsible for reviewing, verifying, and using AI-generated content at your own risk.
• No Professional Advice: AI-generated content does not constitute professional, legal, medical, financial, or any other form of expert advice. You should not rely on AI-generated content as a substitute for professional judgment.
• AI Model Limitations: AI models are inherently probabilistic and may produce different outputs for similar inputs. Performance, capabilities, and availability of AI models may change without notice as third-party providers update their systems.
• Content Responsibility: You are solely responsible for the prompts, instructions, and configurations you provide to your AI agents, and for all outputs generated as a result. Realvco does not monitor, review, or endorse any AI-generated content.
• Regulatory Compliance: You are responsible for ensuring that your use of AI agents and any AI-generated content complies with all applicable laws, regulations, and industry standards in your jurisdiction, including but not limited to laws governing AI transparency, automated decision-making, and consumer protection.

Enterprise & Business Use. If you use the Services for commercial, business, or enterprise purposes — whether on behalf of yourself, your organization, your clients, or any third party — the following additional terms apply:

• No Business Advice: AI-generated content does not constitute business, commercial, strategic, financial, legal, tax, medical, or any other form of professional advice. Any business decisions made based on, informed by, or influenced by AI-generated content are made entirely at your own risk and sole discretion. Realvco shall not be liable for any commercial losses, missed opportunities, incorrect pricing, erroneous recommendations, or any other business consequences arising from reliance on AI outputs.
• No Mission-Critical Reliance: The Services are not designed or warranted for use as the sole or primary component of any mission-critical business process, including but not limited to customer service, sales operations, order processing, financial transactions, or any process where service unavailability could result in material business harm. You are solely responsible for maintaining adequate fallback procedures, human oversight mechanisms, and alternative communication channels to ensure business continuity in the event of service interruption or AI malfunction.
• Regulated Industries: The Services are general-purpose AI hosting infrastructure and are not specifically designed, certified, or warranted for use in any regulated industry, including but not limited to financial services, healthcare, pharmaceuticals, legal services, insurance, telecommunications, government, education, or any industry subject to specific regulatory oversight. You are solely responsible for determining whether your use of the Services complies with all applicable industry-specific laws, regulations, licensing requirements, and professional standards. Realvco makes no representation that the Services meet the requirements of any regulatory framework, including but not limited to HIPAA, SOX, PCI-DSS, MiFID II, or equivalent regulations in any jurisdiction.
• Data Controller Responsibility: When you use the Services to interact with end users or process personal data on behalf of your organization, you (or your organization) act as the Data Controller under applicable data protection laws (including GDPR, CCPA/CPRA, LGPD, PDPA, and others). You bear full and sole responsibility for: (a) lawful collection, processing, and storage of personal data through your AI agents; (b) obtaining all required consents from data subjects; (c) providing adequate privacy notices; (d) responding to data subject access requests; (e) reporting data breaches to relevant authorities; and (f) conducting data protection impact assessments where required. Realvco's role is limited to providing infrastructure and does not extend to data protection compliance for your business operations.
• Brand & Reputation Risk: You acknowledge that AI agents deployed through the Services may communicate with third parties on behalf of your brand, organization, or business. All brand and reputational risk arising from AI-generated communications is borne entirely by you. Realvco shall not be liable for any damage to your brand, goodwill, customer relationships, or public reputation caused by AI-generated content, regardless of whether such content was erroneous, offensive, misleading, or otherwise harmful. You are solely responsible for monitoring, reviewing, and controlling the quality and appropriateness of your AI agents' outputs.
• Multi-User Account Responsibility: If multiple individuals (including employees, contractors, agents, consultants, or any other representatives) access the Services under your account or on behalf of your organization, you are fully responsible for all actions taken by all such individuals, whether authorized or unauthorized. This includes but is not limited to: content uploaded, AI configurations made, API keys shared or exposed, data accessed or exported, and any violations of these Terms. You agree to implement appropriate internal access controls, training, and oversight to prevent misuse.
• Integration & Customization Risk: If you integrate the Services with third-party systems (CRM, ERP, databases, messaging platforms, or any other external tools) or customize AI agent behavior beyond the default configurations provided, you do so entirely at your own risk. Realvco shall not be liable for any data loss, security vulnerabilities, system failures, incompatibilities, or any other issues arising from such integrations or customizations, whether performed by you, your employees, or third-party service providers acting on your behalf.
• Enhanced Damages Exclusion: Without limiting the generality of Section 8 (Limitation of Liability), for enterprise and business users, realvco expressly excludes liability for: (a) lost revenue, profits, or anticipated savings; (b) loss of customers, clients, or business relationships; (c) breach of your contracts with third parties caused by or related to the Services; (d) regulatory fines, penalties, or sanctions imposed on you or your organization; (e) costs of recall, notification, or remediation arising from AI agent errors; (f) reputational harm or loss of goodwill; and (g) any consequential, indirect, or special damages of any kind, even if realvco has been specifically advised of the possibility of such damages and even if such damages were foreseeable.

 

12. VPS Hosting & Infrastructure

The following terms apply to VPS hosting and infrastructure services:

• Resource Allocation: Each subscription includes a defined allocation of computing resources (CPU, memory, storage, bandwidth). Published specifications (e.g., CPU cores, RAM, storage capacity) represent nominal configurations and do not constitute a guarantee of dedicated or exclusive performance. Actual resource availability and performance may vary based on server load, network conditions, hardware health, virtualization overhead, and other factors. Realvco cannot guarantee the serviceability or compatibility of the product for any specific form of usage due to the vast number of possible configurations and use cases.
• Bandwidth & Network Performance: Unless expressly agreed otherwise in writing, bandwidth is provided on a best-effort basis. We do not guarantee the level, volume, speed, or latency of bandwidth actually available to your server. Network performance metrics including but not limited to throughput, latency, jitter, and packet loss are subject to variation due to internet routing, peering arrangements, network congestion, and factors beyond our control. Published bandwidth figures represent maximum theoretical capacity, not guaranteed sustained throughput.
• Fair Use: You agree to use server resources in a reasonable manner consistent with the intended purpose of the Services. We reserve the right to throttle, suspend, or terminate accounts that consume excessive resources, engage in cryptocurrency mining, run unauthorized services, operate open proxies or relays, or otherwise abuse the infrastructure in a manner that degrades service quality for other users. Fair use determinations are made at our sole discretion.
• Data Backup & Recovery: While realvco may provide automated daily backups as part of the service, such backups are provided on a best-effort basis without any guarantee of completeness, accuracy, or recoverability. You are solely responsible for maintaining your own independent backups of all critical data, configurations, and AI agent settings, and such backups must be stored outside of realvco infrastructure. Realvco shall not be liable for any data loss, corruption, or inability to restore data from any backup, whether automated or manual. In the event of data loss, your sole remedy is limited to our commercially reasonable efforts to restore from available backups, with no guarantee of success.
• Hardware & Infrastructure Failures: While we employ redundant systems and monitoring, hardware failures, storage corruption, disk degradation, network outages, and other infrastructure issues may occur without warning. Realvco shall not be liable for any data loss, data corruption, or service interruption resulting from such failures, regardless of whether such failures were foreseeable. You acknowledge that no hosting infrastructure is immune to failure and accept the inherent risks of cloud-based services.
• Non-Payment & Data Risk: If your subscription expires or payment fails and is not resolved by the due date, your server resources may be immediately deallocated and reassigned to other customers without any grace period. All data, configurations, AI agent settings, and backups stored on the server may be permanently and irreversibly lost immediately upon expiration or payment failure. Realvco shall not be liable for any data loss resulting from account suspension or termination due to non-payment. It is your sole responsibility to ensure timely payment and to maintain independent backups of your data at all times.
• Planned Maintenance: We may perform scheduled maintenance that requires temporary service interruption. We will endeavor to provide advance notice and schedule maintenance during low-usage periods when possible, but reserve the right to perform emergency maintenance at any time without prior notice.
• Server Location: Your AI agents may be hosted in data centers located in various regions (including the United States, European Union, Japan, Singapore, and other locations). The specific server location may be selected by you or assigned by us based on availability and performance optimization. We reserve the right to migrate your server to a different data center or region for operational reasons with reasonable notice.
• Data Center Providers: Our infrastructure is provided by third-party data center and cloud hosting providers including but not limited to Amazon Web Services (AWS), Google Cloud Platform, Microsoft Azure, DigitalOcean, and other world-class multinational providers. We are not liable for any outages, failures, data loss, or data incidents caused by these underlying infrastructure providers. Changes in third-party provider terms, pricing, or availability may affect the Services.

 

13. Third-Party Services

The Services integrate with and rely upon various third-party services. You acknowledge and agree that:

• AI Model Providers: AI capabilities are powered by third-party AI model providers (including but not limited to those accessible via OpenRouter and other API routing services). Realvco does not control, and is not responsible for, the outputs, accuracy, availability, pricing, data processing practices, or terms of service of these AI model providers.
• Messaging Platforms: AI agents are deployed to third-party messaging platforms (LINE, Telegram, WhatsApp, Slack, Discord, etc.). These platforms may change their APIs, policies, terms of service, or functionality at any time, which may affect or disable features of the Services. Realvco is not responsible for any service degradation or feature loss caused by changes to third-party messaging platforms.
• Payment Processor: Payment processing is handled by Stripe. Your use of Stripe is subject to Stripe's terms of service and privacy policy.
• Infrastructure Providers: We utilize Cloudflare and other providers for CDN, DNS, security, and infrastructure services. Outages or issues with these providers may affect Service availability.

Realvco makes no warranties or representations regarding any third-party services and disclaims all liability for any loss, damage, or disruption caused by the acts, omissions, failures, or policy changes of third-party service providers.

 

14. Open-Source Software

The Services incorporate and are built upon open-source software products, including but not limited to OpenClaw and various other open-source programs, frameworks, libraries, and tools. You acknowledge and agree that:

• Open-source software components may be pre-installed, bundled, configured, or otherwise integrated into the service environment provided to you.
• Each open-source component is provided under its respective license terms (e.g., MIT, Apache 2.0, GPL, AGPL, BSD, etc.) on an "as is" basis without warranties of any kind.
• Realvco does not guarantee the functionality, security, compatibility, fitness for any particular purpose, or continued availability of any open-source software used in or delivered through the Services.
• Realvco shall not be liable for any damages, data loss, security vulnerabilities, service interruption, or other issues arising from the use, malfunction, vulnerability, bug, or incompatibility of open-source software components, whether pre-installed by us or subsequently installed or modified by you.
• Open-source software may be updated, modified, or deprecated by its maintainers at any time. Such changes may affect the functionality or compatibility of the Services.
• You are responsible for reviewing and complying with the license terms of any open-source software you use through the Services.

 

15. Acceptable Use Policy

You agree not to use the Services to:

Illegal Activities & Legal Violations:

• Violate any applicable local, national, or international law, statute, regulation, ordinance, or third-party rights in any jurisdiction.
• Engage in, facilitate, or promote any criminal activity, including but not limited to fraud, money laundering, terrorist financing, human trafficking, or exploitation of minors.
• Operate or facilitate illegal gambling, unlicensed financial services, or unauthorized securities trading.
• Evade sanctions, export controls, or trade restrictions imposed by any government authority.

Intellectual Property Violations:

• Infringe, misappropriate, or violate any intellectual property rights of any third party, including copyrights, trademarks, patents, trade secrets, or other proprietary rights.
• Deploy AI agents that generate, reproduce, or distribute content that infringes third-party copyrights, trademarks, or other intellectual property without authorization.
• Use the Services to create deepfakes, synthetic media, or AI-generated content that impersonates real individuals without their explicit consent, or that is intended to deceive, defame, or cause harm.
• Scrape, crawl, or systematically extract copyrighted content, proprietary databases, or protected materials from third-party services through the platform.
• Remove, alter, or obscure any copyright notices, watermarks, or proprietary markings from content processed through the Services.

Harmful Content & Deception:

• Deploy AI agents that generate, distribute, or facilitate illegal, harmful, abusive, harassing, threatening, defamatory, obscene, or otherwise objectionable content.
• Use AI agents to generate spam, unsolicited communications, or mass automated messaging in violation of applicable anti-spam laws (CAN-SPAM, GDPR, etc.).
• Deploy AI agents designed to deceive, manipulate, or mislead users about the nature of the interaction, product claims, or any material facts.
• Engage in fraud, phishing, social engineering, or any deceptive practices.

Security & Infrastructure:

• Distribute malware, viruses, ransomware, or other malicious software.
• Attempt to gain unauthorized access to our systems, other users' accounts, or third-party systems.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of our proprietary software or systems.
• Circumvent, disable, or interfere with any security, authentication, or access control features of the Services.
• Use the Services for cryptocurrency mining, unauthorized proxy services, tor exit nodes, open relays, or other resource-intensive activities not related to the intended use of the platform.
• Overload, flood, or otherwise impair the performance or stability of our infrastructure.

Unauthorized Commercial Use:

• Resell, sublicense, or redistribute the Services or any portion thereof without our prior written consent.
• Use the Services to provide hosting, AI, or infrastructure services to third parties in competition with realvco.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

Enforcement: We reserve the right to investigate suspected violations and take appropriate action at our sole discretion, including but not limited to: issuing warnings, temporarily or permanently suspending your account, removing offending content, reporting violations to law enforcement authorities, and cooperating with legal investigations. Violations may result in immediate termination of your account without prior notice, without refund, and without liability to you. You acknowledge that we may be legally required to report certain violations to appropriate authorities.

 

16. User Content & Data

You retain all ownership rights in your content, data, and AI agent configurations ("User Content"). By using the Services, you grant realvco a limited, non-exclusive, worldwide, royalty-free license to host, store, transmit, and process your User Content solely as necessary to provide and improve the Services.

You represent and warrant that:

• You own or have the necessary rights, licenses, and permissions to use and authorize us to process your User Content.
• Your User Content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party.
• Your User Content does not violate any applicable law or regulation.

Realvco does not claim ownership of your User Content and will not use it for purposes other than providing the Services, except as described in our Privacy Policy. Upon termination of your account, we will handle your User Content in accordance with our data retention policy.

Confidentiality & Data Disclosure Liability. Realvco acknowledges that your User Content may include confidential, proprietary, or commercially sensitive information ("Confidential Information"). The following terms govern our liability with respect to the disclosure of your Confidential Information:

• Intentional Disclosure — realvco Accepts Liability: Realvco accepts liability solely in the event that an authorized employee, officer, or agent of realvco deliberately and intentionally discloses your Confidential Information to unauthorized third parties without your consent, in a manner that constitutes willful misconduct. In such event, realvco's liability shall be subject to the limitations set forth in Section 8 (Limitation of Liability).
• Technical & Security Incidents — realvco Excluded: Realvco shall not be liable for any disclosure, exposure, or loss of your Confidential Information arising from: (a) security breaches, hacking, cyberattacks, or unauthorized intrusions into our systems or infrastructure; (b) vulnerabilities in software, hardware, operating systems, or network components, whether known or unknown; (c) actions or omissions of third-party infrastructure providers (AWS, Cloudflare, etc.); (d) data interception during transmission over public networks.
• AI-Related Disclosure — realvco Excluded: Realvco shall not be liable for any disclosure or exposure of your Confidential Information caused by: (a) AI model behavior, including hallucination, memorization, or unintended reproduction of data by third-party AI models; (b) AI agent outputs that inadvertently include, reference, or reveal sensitive information from your prompts, configurations, or training data; (c) changes, updates, or vulnerabilities in third-party AI model providers' systems. You acknowledge that AI models are inherently unpredictable and that no absolute guarantee can be made against unintended information disclosure by AI systems.
• Force Majeure & Uncontrollable Factors — realvco Excluded: Realvco shall not be liable for any disclosure resulting from force majeure events as defined in Section 10, government orders requiring data disclosure, or any other circumstances beyond our reasonable control.
• Customer-Caused Disclosure — realvco Excluded: Realvco shall not be liable for any disclosure resulting from: (a) your own misconfiguration of AI agents, access controls, or security settings; (b) actions of your employees, contractors, or agents; (c) your failure to implement adequate security measures for your account credentials; (d) your sharing of access credentials with unauthorized parties.

The burden of proving that a disclosure was a deliberate and intentional act by realvco personnel rests solely with you. Realvco's acceptance of liability for intentional disclosure does not create an obligation to guarantee the absolute security of your Confidential Information under any other circumstances.

 

17. End User Compliance

If you deploy AI agents that interact with end users (individuals who communicate with your AI agents through messaging platforms), you are solely responsible for:

• Informing end users that they are interacting with an AI agent, not a human being, where required by applicable law.
• Obtaining all necessary consents from end users for data collection, processing, and AI interaction, in compliance with applicable data protection laws (including GDPR, CCPA/CPRA, LGPD, PDPA, PIPA, and others).
• Providing end users with appropriate privacy notices and terms of use governing their interactions with your AI agents.
• Ensuring that your AI agents do not collect, process, or store sensitive personal information of end users in violation of applicable law.
• Handling end user complaints, requests, and disputes related to your AI agents and their outputs.

Realvco is not a party to any relationship between you and your end users. We bear no responsibility or liability for any interactions, disputes, or claims between you and your end users.

 

18. Intellectual Property

Realvco's IP: The Services, including all software, technology, designs, logos, trademarks, trade names, documentation, and other intellectual property embodied therein, are owned by or licensed to realvco and are protected by intellectual property laws worldwide. These Terms do not grant you any ownership interest in the Services, but only a limited, revocable, non-exclusive, non-transferable right to use the Services in accordance with these Terms.

Your IP: You retain all intellectual property rights in your User Content, AI agent configurations, and any data you upload to or create through the Services. Nothing in these Terms transfers ownership of your intellectual property to realvco.

Feedback: If you provide us with feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Services without any obligation to you.

 

19. Termination & Suspension

Termination by You: You may cancel your subscription and terminate your account at any time through your account dashboard or by contacting us. Cancellation will take effect at the end of your current billing cycle. No refunds will be issued for the remaining portion of a billing cycle already paid. It is your responsibility to export or back up any data you wish to retain before your account is terminated.

Termination or Suspension by Us: We reserve the right to suspend or terminate your account, with or without notice, if:

• You breach any provision of these Terms, including the Acceptable Use Policy.
• Your use of the Services poses a security risk or may adversely affect other users or infrastructure.
• You fail to pay applicable fees after reasonable notice.
• We are required to do so by law, regulation, or court order.
• We discontinue the Services or any material portion thereof.

In the event of a policy violation or security risk, we reserve the right to suspend all services associated with your account, not solely the service in violation.

Non-Payment:

• If your subscription expires or payment fails and is not resolved by the due date, we may immediately suspend your access to the Services and deallocate your server resources without any grace period. During and after suspension, you will be unable to access your server, data, AI agents, or any related resources.
• Upon non-payment, your server resources may be reassigned to other customers. All data, configurations, AI agent settings, and backups stored on the server may be permanently and irreversibly deleted immediately, without prior notice.
• Realvco shall not be liable for any data loss, business interruption, or any other consequences arising from suspension or termination due to non-payment. It is your sole responsibility to ensure timely payment and to maintain independent backups at all times.

Data Handling Upon Termination:

• Days 1–30 after termination: Account data is retained in cold storage. You may request data export by contacting support, subject to a reasonable administrative fee.
• After 30 days: All account data, AI agent configurations, server data, and backups are permanently deleted from our systems. This deletion is irreversible.
• Exceptions: Billing records, transaction history, and other data required by law (e.g., tax compliance) will be retained in a restricted, access-controlled environment for the legally mandated period, as specified in our Privacy Policy.
• Realvco does not provide post-termination data recovery services. You are solely responsible for exporting your data prior to termination.

Effect of Termination: Upon termination:

• Your right to access and use the Services will immediately cease.
• Provisions that by their nature should survive termination will continue in full force and effect, including Sections 7 (Disclaimer of Warranties), 8 (Limitation of Liability), 9 (Indemnification), 12 (VPS Hosting), 15 (Acceptable Use Policy), 18 (Intellectual Property), and 20 (Governing Law).
• You remain liable for any fees incurred before termination.
• Any outstanding balance at the time of termination becomes immediately due and payable.

 

20. Governing Law & Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.

Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA), conducted in the English language.

Class Action Waiver: To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against realvco.

Injunctive Relief: Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

 

21. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and realvco regarding your use of the Services, and supersede all prior and contemporaneous agreements, proposals, or representations, whether written or oral.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

No Waiver: The failure of realvco to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be made in writing and signed by an authorized representative of realvco to be effective.

Assignment: You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. Realvco may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Notices: All notices required or permitted under these Terms shall be sent by email. Notices to realvco shall be sent to hello@realvco.com. Notices to you will be sent to the email address associated with your account. Notices are deemed received upon successful transmission.

Relationship of Parties: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and realvco. Neither party has the authority to bind the other.

Headings: Section headings in these Terms are for convenience only and have no legal or contractual effect.

Language: These Terms are provided in English and Traditional Chinese. In the event of any conflict or inconsistency between language versions, the English version shall prevail.

 

22. Contact Information

If you have any questions or concerns regarding these Terms, please contact us:

• Legal Entity: NEXAWN LLC (a Wyoming limited liability company)
• Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
• Email: hello@realvco.com
• Website: realvco.com

Last Updated: May 5, 2026